We run Wikichance because people enjoy the thrill of a spin or a wager. That enjoyment ends the moment play stops being fun. Wikichance is operated by Windward Circle B.V. under licence OGL/2024/1135/0484 issued by the Curaçao Gaming Authority, and we treat player protection as part of how the business works — not an afterthought.
Gambling should fit comfortably inside your entertainment budget. It is never a way to earn income, clear a debt, or chase a loss. If the balance ever tips, we want the brakes within easy reach. Our account tools, the warning signs below, and the Canadian support services we list are all here to help you stay in control.
Tools you control
Prevention beats damage control. From your account settings you can set guardrails before a session gets out of hand, and most changes that tighten a limit take effect right away.
Tool
What it does
Deposit limits
Cap how much you can add daily, weekly or monthly.
Loss limits
Set a ceiling on net losses over a chosen period.
Session limits
Decide how long a single session can run.
Reality checks
Receive on-screen reminders of elapsed time and spend.
Cooling-off
Pause your account for a short break of your choosing.
Self-exclusion
Lock yourself out for a longer fixed period or indefinitely.
Need help applying any of these? Reach our team any time through the contact page — support runs 24/7.
A quick self-check
Take a minute and answer honestly. Have you tried to stop gambling and failed? Do you play to escape stress or low moods? Has gambling caused arguments at home? Do you gamble with money meant for bills or groceries? Do you feel you cannot stop until your last dollar is gone?
One "yes" is worth reflecting on. Several "yes" answers suggest it is time to use our tools, take a break, or talk to a professional. There is no shame in asking for help early.
Warning signs worth noticing
Problems rarely arrive overnight. They build quietly. Watch for these patterns, in yourself or someone close to you:
Betting more than you planned, or more than you can afford to lose.
Chasing losses with bigger stakes to "win it back".
Borrowing money or selling things to keep playing.
Hiding how much time or money you spend on gambling.
Lying to family about your play, or feeling guilty afterward.
Neglecting work, sleep, or relationships to stay logged in.
Feeling restless or irritable when you try to cut back.
Recognise a few of these? That is a signal to slow down, not a verdict.
You must be 19 or older
Our services are strictly for adults aged 19 and over, in line with the legal gambling age across most of Canada. We verify identity and age during registration and before withdrawals, and we may ask for documents at any point.
Underage gambling is prohibited without exception. If a minor lives in your home, keep your login details private and consider parental-control or site-blocking software on shared devices. Accounts linked to anyone under 19 are closed, with balances handled according to our Terms and Conditions.
Where Canadians can get help
Free, confidential support is available right now. If gambling is affecting you or someone you love, contact ConnexOntario at 1-866-531-2600 — the line is open 24 hours a day. You can also find services across the country at responsiblegambling.org.
These organisations offer counselling, referrals and practical advice, and your call stays private. We handle your personal information as described in our Privacy Policy, and we may act on clear signs of harm to protect you.
Frequently Asked Questions
How do I set a deposit limit?
Open your account settings and choose a daily, weekly or monthly cap. Lower limits apply immediately; a request to raise a limit takes effect only after a short delay, so a heated moment never overrides your earlier judgement.
What happens when I self-exclude?
Your account is locked for the period you select, from a short break to an indefinite exclusion. During that time you cannot deposit or play, and we remove you from promotional messaging. Contact support if you need help setting it up.
Can I get my deposit back if I have a gambling problem?
Deposits already wagered cannot be refunded simply because play became a problem. That is exactly why we encourage setting limits early. Remember the minimum deposit is C$20 — budget before you play, not after.
Will you tell anyone I contacted a helpline?
ConnexOntario and similar services are confidential. On our side, we treat your account activity in line with our Privacy Policy and share information only where required or to protect you from harm.
I'm worried about a friend's gambling. What can I do?
Encourage them to use our account tools and to call ConnexOntario at 1-866-531-2600. Support is available for affected family and friends too, not only the person who gambles.
