Updated
We rely on some automated tools to run a safe, fair casino. This page explains, in plain terms, where those tools sit and what they do.
Wikichance is operated by Windward Circle B.V. under licence OGL/2024/1135/0484 from the Curaçao Gaming Authority. Our data handling follows the same principles across the board — lawful, limited and transparent. Want the full detail on data rights? Read our Privacy Policy.
We profile activity to keep offers relevant, not to pressure you. You can opt out of marketing personalisation at any time through your account settings or by asking support.
Responsible-play signals matter here too. If our systems spot patterns that may indicate harm, we may surface limit tools or a self-exclusion prompt. Set your own boundaries through our responsible gambling tools. In Canada, free, confidential help is available from ConnexOntario at 1-866-531-2600 or via responsiblegambling.org.
Under applicable data-protection law, you can ask us to explain an automated decision, request human review, correct your data, or ask for a copy of what we hold. Prefer to speak to someone? Reach us 24/7 through the contact page, the contact form, or email.
We respond in English and aim to reply promptly. If you disagree with our answer, you may raise the matter with the relevant data-protection authority.
Automation helps us in a handful of specific areas. Fraud and anti-money-laundering checks flag unusual deposit or betting patterns for review. Identity verification (KYC) screens the documents you submit at sign-up and withdrawal. Our virtual chat assistant answers common questions instantly, day or night.
We also use automated logic to tailor which games and promotions you see. That means a returning slots player and a sports bettor won't be shown the same offers. None of this changes the underlying odds or payout mechanics of any game.
Automation suggests; people decide. Any decision that could meaningfully affect you — closing an account, refusing a withdrawal, or confirming a fraud flag — is reviewed by a trained member of our team before it takes effect.
You will never be locked out purely on the word of an algorithm. Where a review takes time, we aim to tell you why and what we need from you next.
