Wikichance Privacy Policy

We are Wikichance, an online casino operated by Windward Circle B.V. We decide how and why your personal data is handled, which makes us the data controller for the purposes of this policy.

Our gaming operations are licensed by the Curaçao Gaming Authority under licence number OGL/2024/1135/0484. This page explains, in plain terms, what we gather about you and what you can do about it. It applies to everyone aged 19 or over who registers, deposits or browses while signed in. Questions? You can always reach us through our contact page.

Data-protection law gives you real control. You can request the following:

• Access — a copy of the data we hold about you.
• Rectification — correction of anything inaccurate.
• Erasure — deletion, where no legal duty requires us to keep it.
• Portability — your data in a portable, machine-readable format.
• Objection and restriction — to stop or limit certain processing, including marketing.

To exercise any of these, message us through our support channels and we will respond without undue delay. If you believe we have mishandled your data, you may complain to the relevant data-protection authority in the licence jurisdiction. For gambling-conduct concerns, read our terms too.

For cookies and tracking technologies, see the category table in our Cookies Policy, which sits alongside this page. If your play ever stops feeling fun, help for Canadians is available through ConnexOntario at 1-866-531-2600 or responsiblegambling.org.

We do not sell your personal data. We do share it, carefully, with trusted partners who help us operate.

• Payment processors — to handle deposits and withdrawals across cards, e-wallets, Interac, bank wire and crypto.
• KYC and anti-fraud providers — to confirm identity, age and source of funds.
• Game studios — suppliers such as Novomatic, Play'n GO, BGaming, Betsoft and Spinomenal, who deliver the titles you play.
• Analytics tools — to understand site performance in aggregate.
• Regulators and authorities — where the law or our licence requires disclosure.

Every partner is bound by confidentiality and may use the data only for the task we assign.

Processing personal data requires a valid legal basis. We rely on four, depending on the situation.

Contract: we need your data to provide the account and process your wagers. Legal obligation: licensing, tax and anti-money-laundering rules compel us to verify identity and keep certain records. Legitimate interests: fraud prevention, platform security and service improvement rely on this basis, balanced against your rights. Consent: optional marketing and non-essential cookies happen only when you agree, and you may withdraw that consent at any time.

We hold your personal data for as long as your account is active. After closure, anti-money-laundering and licensing rules oblige us to retain certain transaction and verification records for a set period — typically several years. Once no legal or operational reason remains, we delete or anonymise the data. Marketing preferences are kept only until you opt out.

We only ask for information we genuinely need to run a regulated casino. Some of it you give us directly; some is generated automatically when you play.

• Account details — name, date of birth, email, phone and address, used to open and verify your account.
• Identity and age documents — ID, proof of address and source-of-funds records, required for Know Your Customer (KYC) and anti-money-laundering checks.
• Financial data — deposits, withdrawals and payment-method details. The minimum deposit is 20 CAD, and all balances are held in Canadian dollars.
• Gameplay and activity — bets, sessions, bonuses claimed and responsible-gambling settings.
• Technical data — IP address, device type and browser, collected to keep the platform secure.

Why does this matter? Each category serves a specific, lawful purpose — not a vague wish to know more about you.