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Need a hand? Our support desk runs 24/7, every day of the year. You can open a session with our virtual chat assistant for quick answers, fill out the on-site contact form, or send us an email when your query needs more detail.
We reply in English. Chat is best for fast, simple questions. For anything involving your account balance, a bonus dispute or a document review, the contact form or email gives us the written record we need to help properly.
Before certain withdrawals, we verify who you are. This protects your funds and keeps us compliant with our licence from the Curaçao Gaming Authority (OGL/2024/1135/0484).
When our team requests documents, upload them through the secure channel we point you to. Typical items include photo ID, proof of address and proof of payment method. How we store and handle these is set out in our Privacy Policy. Submitting clear, in-date files the first time keeps payouts moving.
Want us to resolve things on the first message? Give us enough to find your account without a back-and-forth.
Please send the email address registered to your account, a clear description of the issue, the date and time it happened, and — where relevant — the game name, transaction reference or bonus code. Screenshots help enormously. Never share your full password or card number; we will not ask for them.
Contacting us isn't only about payments. If play stops being fun, our team can set deposit limits, apply a cooling-off period or arrange self-exclusion — just ask.
For free, confidential help in Canada, reach ConnexOntario at 1-866-531-2600, or visit responsiblegambling.org. You can also read more on our Responsible Gambling page. Our services are for players aged 19 and over.
If something goes wrong, tell us first. Contact support with the details and give us a fair chance to investigate — most matters are settled directly.
Unhappy with the outcome? Ask for your complaint to be escalated to a senior agent, who will review it independently. The full process and your rights sit in our Terms and Conditions. Should a dispute remain unresolved after our internal review, you may refer it to our licensing authority, the Curaçao Gaming Authority, which oversees Wikichance (operated by Windward Circle B.V.).
